Terms and conditions
I. INTRODUCTION
ZINVAS STYLE SRL with headquarters in
Ploiesti, Prahova, STR. GHEORGHE GRIGORE CANTACUZINO 161, registered at the
Prahova Trade Office under the number J29 / 935/2009, having the fiscal
identification code 25612242, facilitates the purchase of products with the help
of the electronic internet at: www.e-caldura.ro, hereinafter referred to as the
"Store". The Personal Data Manager of the Shop Clients is the
above-mentioned authorized legal person.
This Statement applies to all Shop users and
sets out the principles of making and using the Store account, the principles
of electronic reservation of products available in the Store, hereinafter referred
to as "Goods"), placement of orders on the Store's website, as well
as the principle of concluding contracts for the sale of products.
You can read the Rules for any Store user at
any time by accessing the "Terms and Conditions" link found in the
bottom of each store web site.
Information about the products in the Store -
among others, descriptions, prices - is an invitation to the conclusion of
sales contracts in the sense of the laws in force, according to the terms of
the Terms and Conditions.
The products in the Store are presented in
detail. On the web page there are detailed information about the marchendise properties, its price, the material from which it is made, etc.
The photos and presentations of the offered
products aim at presenting those specific products models indicated by them.
II. RULES FOR THE USE
OF THE SHOP AND CONCLUDING CONTRACTS FOR THE SALE OF PRODUCTS
ZINVAS facilitates the conclusion of contracts
for the sale of the products through the Internet and provides a series of
services, provided in the present Regulation.
The contract for the sale of products ends
between the User of the Shop, hereinafter referred to as the
"Customer", and e-caldura.ro.
The condition of starting to use the Store is
knowing this Regulation and accepting it.
The information provided by the Client during
the placement of the order must be real, current and accurate. e-caldura reserves
the right to refuse to complete the order if the provided data is not accurate
enough and makes it impossible to complete the order, in particular, does not
allow the proper delivery of the products. Before you decline to complete the
e-caldura.ro order, you will try to contact the Customer to determine what data
is required to make it possible to do so.
The store takes all possible technical and
administrative measures and imposed by certain legal rules to protect the
personal data of Clients and in particular to prevent the unauthorized individuals
from obtaining and modifying the information provided during the registration.
The customer who has used the Store has the
following obligations:
a) not to provide and transmit information
prohibited by law;
b) to use the Store in a way that does not
disturb its operation;
c) not to broadcast or to place incorrect
business information in the Store;
d) to use the Store in a way that will not
create inconvenience for other customers and the Store Manager;
e) to use the information placed in the store
pages for personal purposes only.
III. CLOSING SALES
CONTRACTS
The store facilitates the placement of marchandise commands as follows:
a) on the Store's (on-line) website, following
the order placement procedure,
b) by phone, by contacting the store's
infoline at +40 244 553 377
c) by e-mail, by sending the Order with
the Selected Stuff to: office@e-caldura.ro.
The store gets the orders placed online during
the whole day, all day of the week. Orders placed by telephone or e-mail are
received between 9.30 - 15.00. Orders placed on free or holiday days will be
processed on the first business day from the placement date of the order.
The placement of the order is the completion
in the form of all required data, necessary for dispatch and for generating
from the system the tax invoice.
In order to place an order, the Merchandise products are selected, especially in terms of quantity, color, size, after which
it goes to "Shopping Cart" and continues the order placement
procedure by selecting the different options.
By the time the products are selected with the
button "Finalize the order", the Customer has the possibility to make
changes regarding the products in the order as well as the delivery and billing
data. The Client's confirmation of the order by the above button is equivalent
to acceptance of the obligation to pay the price of the products and the delivery
costs, which the Client is informed directly before the order confirmation.
The Client's confirmation of the order
according to the above paragraphs constitutes the offer submitted by the Client
to e-caldura.ro, to conclude the contract of sale, according to the order and
the present Regulation.
When placing the order in accordance with the
above paragraphs, the Customer receives at the indicated e-mail address a
message about the ordered order: the quantities of Commodities ordered, the
order value, the type of delivery and payment chosen, the estimated delivery
date of the order as well and the contact details of the Customer, the Store,
etc. This procedure is also a confirmation of receipt by the Store of the
purchase offer from the Customer.
The store sends confirmation of acceptance or
refusal to accept Customer's order by e-mail or telephone at the e-mail address
indicated by the customer. Upon receipt of the above confirmation, the Client
and the e-ecaldura.ro shall be concluded between the products ordered by the Customer.
The sale contract is concluded in Romanian,
having the content of this Regulation filled in with the order placed by the
Client.
Without prejudice to Customer's right to
withdraw from the contract, in accordance with the applicable law, the Customer
may give up the order before receiving from the Store the confirmation of the
purchase offer, before receiving the e-mail confirming acceptance of the
order for delivery. In this regard, the Customer must contact the Store
urgently by telephone or e-mail.
If the Client chooses a form of payment other
than "repayment", the Store reserves the right to refuse to execute
the order under the sales contract, if:
a) Buyer contact details are so unclear that
they make delivery of the merchandise impossible;
b) the transaction was not authorized in the
electronic payment system;
c) payment for the order was not made as soon
as the order was placed.
IV. DELIVERY AND
RECEIPT OF PRODUCTS
Products are delivered to the address
indicated by the Customer in the order. The estimated delivery time for the
Goods is displayed in the order summary before the Client confirms placing the
order through the "Finalize the Order”.
The estimated time for delivering the
order to the Customer is 48 hours from the time of placing the order. The full, maximum order completion time should not exceed 3 business days. The
commencement of the order execution may be delayed up to the moment when the
sales account and the possible delivery costs are recorded in the bank account
of the Store, in case the Client chooses the form of online payment with the
bank card.
The goods are delivered to the address
indicated on the territory of Romania by the courier company Fancurier. Fees
for product delivery are also indicated in the order placement process.
Orders with a value of over € 3000 will be
shipped at the expense of the Store. In other cases, the cost of dispatch of
the purchased Goods is borne by the Client, which is also known to him prior to
the confirmation of the placed order. Each delivered product is found in the
tax invoice.
V. PRICES AND PAYMENT
METHODS
Information about the purchase price of the
merchandise on the store's website is mandatory from the moment the Customer
receives a confirmation e-mail confirming the order placed by the Customer for
the purchase of the selected products. This price is no longer subject to any
changes, regardless of the price changes in the Store that may take place after
confirmation of the order by mail.
Store product prices are displayed in LEI and
contain all price components, customs duties and taxes.
The customer will pay for the ordered Products
and the expedition costs as they wish:
a) by repayment, by paying the delivery
courier company;
b) through the electronic payment system.
ZINVAS STYLE SRL reserves the right to modify
the price of the products in the Store, to introduce new sales, to carry out or to
revoke promotional actions on the Store's web site, to introduce such changes
in accordance with the provisions of the legislation provided that these changes
do not violate the rights of the persons who have concluded the products sale
contracts offered by the Store prior to making such changes or the rights of
the persons authorized to use a certain promotion according to its principles
during its development.
VI. COMPLAINTS ABOUT
PRODUCTS
The products offered in the Store are new or
repaired. Zinvas is responsible for the physical defects of the New products according to the legislation in force. As for the Resale products, they are
properly marked in the Store, and the Customer takes note of the detailed
defects presented for the respective products. Thus, Zinvas is not responsible
for these defects.
Zinvas will take steps to ensure the proper
functioning of the Store in the areas indicated by current technical knowledge
and undertakes to remove within a reasonable time all shortcomings signaled by
Customers.
Anything purchased from the Store may be the
subject of a complaint, in compliance with the terms and conditions of
complaint established by law, if it shows defects that constitute
non-conformities with the contract of sale concluded.
Complaints can be forwarded via the form on
the "Contact" page, the representatives of the Store sending the
courier to pick up the products for return, along with the proof of purchase and
all the related gifts. The customer will be informed of how the complaint will
be resolved within 14 days, calculated from the day following receipt by the
Shop of the dispatch of the goods complained of.
The customer is entitled to the following
claims, in accordance with the legislation in force:
a) to demand to cancel the Contract or to
request a reduction in the price of the products, if the Seller does not replace
the Emergency and without great inconvenience for the Buyer, the merchandise
fails or does not remove the defect;
b) to request the replacement of the merchandise with another without defects or removal of defects.
If the claim is not accepted, the products will
be returned, and the Customer will be informed by e-mail or by telephone of the
failure to substantiate the claim.
In the event that the Client finds damage to
the products during transportation, it is recommended that he draw up, in the
presence of the courier, a report of damages.
VII. RETAIL RETURNS -
WITHDRAWAL OF THE SALE CONTRACT
Client - consumer, as defined in accordance
with the rules in force, has the right to withdraw from the sales contract
without indicating the reason, based on the legal provisions and the principles
below.
The withdrawal period of the products Sale
Agreement expires after 30 days have elapsed from the date when the Customer
took possession of the products or when a third person other than the Carrier
indicated by the Customer has entered into possession of the products.
In order to exercise the right to withdraw
from the contract, the Customer must inform the Store of his decision to cancel
by filling out the form on the "Return and Exchange" web page.
In order to comply with the withdrawal period,
it is sufficient for the Customer to complete the above mentioned form before
the waiver deadline is met.
The store sends the courier in order to remove
the products subject to the return to the address and date indicated by the
Customer by filling in the above mentioned form.
The customer bears the direct costs of
returning the goods.
In the event of withdrawal from the contract,
the Store will return to Customer the amounts received as soon as possible, but
no later than 30 days after the Store was informed of the Customer's decision
to exercise its right to withdraw from the contract.
Returning the paid amounts is done exclusively
by bank transfer to the account indicated by the Client by completing the above
mentioned form.
Customers are responsible for reducing the
value of Returned Goods, meaning that a service report will be made if
differences are found and the refundable amount will be diminished.
VIII. INFORMATION
CONCERNING ON-LINE SERVICES
The store provides the following services
electronically to customers:
a) facilitating the on-line conclusion of sales
contracts under this Regulation;
b) facilitating Opening of Clients' Accounts
in the Store;
c) the forwarding of commodity information
ordered, relating to merchandise.
The customer has the right to withdraw from
the contract for the sale of the goods according to the applicable legal norms
and based on the principles established by the present Regulation. In addition,
the Customer may, at any time, request the Termination by the Shop of the
provision of the services mentioned above.
The technical conditions for the electronic
delivery of services by the Shop are the following:
a) internet access;
b) using an updated browser;
c) holding a electronic mail account.
Complaints regarding the services provided by
the Shop via e-mail can be sent to e-mail office@e-caldura.ro or by phone at
+40 244 553 377. Customer's complaint must contain the name of the beneficiary
and a brief description of the claimed claim. The store will endeavor to have
your complaints reviewed as soon as possible, but no later than 14 days after
the receipt of the complaint by the Store. About how the complaint was
resolved, the Customer will be notified by the Client, by telephone, or by
e-mail sent to the address indicated by Customer.
Zinvas informs that, depending on the settings of the Client's browser, it may enter into the client's teleinformatic system cookies, which are not a component of the content of the services provided by the Store but which could allow subsequent identification of the Client entering the Store's web page and are used by the Store to make it easier for the Customer to use the Store, as well as to monitor the Customer's browser navigation on the Web site. The Customer may at any time waive the possibility that the Store may use cookies through certain browser settings or by leaving the Store.
For orders with card payment, the ammount will be returned on the same bank card you used for transaction, in maximum 30 days after we accept the return back.
IX. INTELLECTUAL
PROPERTY AND MAJOR STRENGTH RIGHTS
1. The content and design of e-caldura.ro and
the databases accessible through it are the property of Zinvas Style SRL and are
protected by the current legislation on copyright and related rights. In the
case of information and content posted by third parties on the e-caldura.ro
website, the copyright and the responsibility on them belong entirely to those
who have published that information.
You may copy and print the content of
e-caldura.ro only for your personal use, for non-commercial purposes.
It is forbidden any use of e-caldura.ro content
for purposes other than those expressly permitted by this document or by law.
Requests for the use of the content for purposes other than those expressly
permitted by this document may be sent to the office@e-caldura.ro.
If you believe that some content on the
e-caldura.ro website violates your intellectual property rights, the right to
privacy, advertising or other personal rights, you are kindly requested to send
an email to office@e-caldura.ro with violated rights to allow administrators
of e-caldura.ro to act in accordance with the legal provisions.
e-caldura.ro, its partners or users can not be
held responsible for any delay or error in the performance of the contractual
obligations or in the content provided on our site, resulting directly or
indirectly from causes that do not depend on the will of the Shop. This
exemption includes, but is not limited to, the operating errors of technical
equipment at e-caldura.ro, the lack of Internet connection, the lack of
telephone connections, computer viruses, unauthorized access to e-caldura.ro
systems, operating errors, strike, etc...
X. FINAL STIPULATIONS
Customers' personal data provided during the
registration in the Store are processed by e-caldura.ro, exclusively for the
purpose of making the orders. The Customer has the right to complete, update,
correct personal data, permanently withdraw or only for a certain period of
time permission to process or request their removal if they are incomplete,
inaccurate, untrue or have been collected by breaking the law or not are
strictly necessary to achieve the purpose for which they were collected, as
well as the right to resist the processing of personal data for marketing purposes.
This information is detailed in the Privacy Policy which is a supplement to
this Regulation.