Terms and conditions

I. INTRODUCTION

ZINVAS STYLE SRL with headquarters in Ploiesti, Prahova, STR. GHEORGHE GRIGORE CANTACUZINO 161, registered at the Prahova Trade Office under the number J29 / 935/2009, having the fiscal identification code 25612242, facilitates the purchase of products with the help of the electronic internet at: www.e-caldura.ro, hereinafter referred to as the "Store". The Personal Data Manager of the Shop Clients is the above-mentioned authorized legal person.

This Statement applies to all Shop users and sets out the principles of making and using the Store account, the principles of electronic reservation of products available in the Store, hereinafter referred to as "Goods"), placement of orders on the Store's website, as well as the principle of concluding contracts for the sale of products.

You can read the Rules for any Store user at any time by accessing the "Terms and Conditions" link found in the bottom of each store web site.

Information about the products in the Store - among others, descriptions, prices - is an invitation to the conclusion of sales contracts in the sense of the laws in force, according to the terms of the Terms and Conditions.

The products in the Store are presented in detail. On the web page there are detailed information about the marchendise properties, its price, the material from which it is made, etc.

The photos and presentations of the offered products aim at presenting those specific products models indicated by them.

II. RULES FOR THE USE OF THE SHOP AND CONCLUDING CONTRACTS FOR THE SALE OF PRODUCTS

ZINVAS facilitates the conclusion of contracts for the sale of the products through the Internet and provides a series of services, provided in the present Regulation.

The contract for the sale of products ends between the User of the Shop, hereinafter referred to as the "Customer", and e-caldura.ro.

The condition of starting to use the Store is knowing this Regulation and accepting it.

The information provided by the Client during the placement of the order must be real, current and accurate. e-caldura reserves the right to refuse to complete the order if the provided data is not accurate enough and makes it impossible to complete the order, in particular, does not allow the proper delivery of the products. Before you decline to complete the e-caldura.ro order, you will try to contact the Customer to determine what data is required to make it possible to do so.

The store takes all possible technical and administrative measures and imposed by certain legal rules to protect the personal data of Clients and in particular to prevent the unauthorized individuals from obtaining and modifying the information provided during the registration.

The customer who has used the Store has the following obligations:

a) not to provide and transmit information prohibited by law;

b) to use the Store in a way that does not disturb its operation;

c) not to broadcast or to place incorrect business information in the Store;

d) to use the Store in a way that will not create inconvenience for other customers and the Store Manager;

e) to use the information placed in the store pages for personal purposes only.

III. CLOSING SALES CONTRACTS

The store facilitates the placement of marchandise commands as follows:

a) on the Store's (on-line) website, following the order placement procedure,

b) by phone, by contacting the store's infoline at +40 244 553 377

c) by e-mail, by sending the Order with the Selected Stuff to: office@e-caldura.ro.

The store gets the orders placed online during the whole day, all day of the week. Orders placed by telephone or e-mail are received between 9.30 - 15.00. Orders placed on free or holiday days will be processed on the first business day from the placement date of the order.

The placement of the order is the completion in the form of all required data, necessary for dispatch and for generating from the system the tax invoice.

In order to place an order, the Merchandise products are selected, especially in terms of quantity, color, size, after which it goes to "Shopping Cart" and continues the order placement procedure by selecting the different options.

By the time the products are selected with the button "Finalize the order", the Customer has the possibility to make changes regarding the products in the order as well as the delivery and billing data. The Client's confirmation of the order by the above button is equivalent to acceptance of the obligation to pay the price of the products and the delivery costs, which the Client is informed directly before the order confirmation.

The Client's confirmation of the order according to the above paragraphs constitutes the offer submitted by the Client to e-caldura.ro, to conclude the contract of sale, according to the order and the present Regulation.

When placing the order in accordance with the above paragraphs, the Customer receives at the indicated e-mail address a message about the ordered order: the quantities of Commodities ordered, the order value, the type of delivery and payment chosen, the estimated delivery date of the order as well and the contact details of the Customer, the Store, etc. This procedure is also a confirmation of receipt by the Store of the purchase offer from the Customer.

The store sends confirmation of acceptance or refusal to accept Customer's order by e-mail or telephone at the e-mail address indicated by the customer. Upon receipt of the above confirmation, the Client and the e-ecaldura.ro shall be concluded between the products ordered by the Customer.

The sale contract is concluded in Romanian, having the content of this Regulation filled in with the order placed by the Client.

Without prejudice to Customer's right to withdraw from the contract, in accordance with the applicable law, the Customer may give up the order before receiving from the Store the confirmation of the purchase offer, before receiving the e-mail confirming acceptance of the order for delivery. In this regard, the Customer must contact the Store urgently by telephone or e-mail.

If the Client chooses a form of payment other than "repayment", the Store reserves the right to refuse to execute the order under the sales contract, if:

a) Buyer contact details are so unclear that they make delivery of the merchandise impossible;

b) the transaction was not authorized in the electronic payment system;

c) payment for the order was not made as soon as the order was placed.

IV. DELIVERY AND RECEIPT OF PRODUCTS

Products are delivered to the address indicated by the Customer in the order. The estimated delivery time for the Goods is displayed in the order summary before the Client confirms placing the order through the "Finalize the Order”.

The estimated time for delivering the order to the Customer is 48 hours from the time of placing the order. The full, maximum order completion time should not exceed 3 business days. The commencement of the order execution may be delayed up to the moment when the sales account and the possible delivery costs are recorded in the bank account of the Store, in case the Client chooses the form of online payment with the bank card.

The goods are delivered to the address indicated on the territory of Romania by the courier company Fancurier. Fees for product delivery are also indicated in the order placement process.

Orders with a value of over € 3000 will be shipped at the expense of the Store. In other cases, the cost of dispatch of the purchased Goods is borne by the Client, which is also known to him prior to the confirmation of the placed order. Each delivered product is found in the tax invoice.

V. PRICES AND PAYMENT METHODS

Information about the purchase price of the merchandise on the store's website is mandatory from the moment the Customer receives a confirmation e-mail confirming the order placed by the Customer for the purchase of the selected products. This price is no longer subject to any changes, regardless of the price changes in the Store that may take place after confirmation of the order by mail.

Store product prices are displayed in LEI and contain all price components, customs duties and taxes.

The customer will pay for the ordered Products and the expedition costs as they wish:

a) by repayment, by paying the delivery courier company;

b) through the electronic payment system.

ZINVAS STYLE SRL reserves the right to modify the price of the products in the Store, to introduce new sales, to carry out or to revoke promotional actions on the Store's web site, to introduce such changes in accordance with the provisions of the legislation provided that these changes do not violate the rights of the persons who have concluded the products sale contracts offered by the Store prior to making such changes or the rights of the persons authorized to use a certain promotion according to its principles during its development.

VI. COMPLAINTS ABOUT PRODUCTS

The products offered in the Store are new or repaired. Zinvas is responsible for the physical defects of the New products according to the legislation in force. As for the Resale products, they are properly marked in the Store, and the Customer takes note of the detailed defects presented for the respective products. Thus, Zinvas is not responsible for these defects.

Zinvas will take steps to ensure the proper functioning of the Store in the areas indicated by current technical knowledge and undertakes to remove within a reasonable time all shortcomings signaled by Customers.

Anything purchased from the Store may be the subject of a complaint, in compliance with the terms and conditions of complaint established by law, if it shows defects that constitute non-conformities with the contract of sale concluded.

Complaints can be forwarded via the form on the "Contact" page, the representatives of the Store sending the courier to pick up the products for return, along with the proof of purchase and all the related gifts. The customer will be informed of how the complaint will be resolved within 14 days, calculated from the day following receipt by the Shop of the dispatch of the goods complained of.

The customer is entitled to the following claims, in accordance with the legislation in force:

a) to demand to cancel the Contract or to request a reduction in the price of the products, if the Seller does not replace the Emergency and without great inconvenience for the Buyer, the merchandise fails or does not remove the defect;

b) to request the replacement of the merchandise with another without defects or removal of defects.

If the claim is not accepted, the products will be returned, and the Customer will be informed by e-mail or by telephone of the failure to substantiate the claim.

In the event that the Client finds damage to the products during transportation, it is recommended that he draw up, in the presence of the courier, a report of damages.

VII. RETAIL RETURNS - WITHDRAWAL OF THE SALE CONTRACT

Client - consumer, as defined in accordance with the rules in force, has the right to withdraw from the sales contract without indicating the reason, based on the legal provisions and the principles below.

The withdrawal period of the products Sale Agreement expires after 30 days have elapsed from the date when the Customer took possession of the products or when a third person other than the Carrier indicated by the Customer has entered into possession of the products.

In order to exercise the right to withdraw from the contract, the Customer must inform the Store of his decision to cancel by filling out the form on the "Return and Exchange" web page.

In order to comply with the withdrawal period, it is sufficient for the Customer to complete the above mentioned form before the waiver deadline is met.

The store sends the courier in order to remove the products subject to the return to the address and date indicated by the Customer by filling in the above mentioned form.

The customer bears the direct costs of returning the goods.

In the event of withdrawal from the contract, the Store will return to Customer the amounts received as soon as possible, but no later than 30 days after the Store was informed of the Customer's decision to exercise its right to withdraw from the contract.

Returning the paid amounts is done exclusively by bank transfer to the account indicated by the Client by completing the above mentioned form.

Customers are responsible for reducing the value of Returned Goods, meaning that a service report will be made if differences are found and the refundable amount will be diminished. 

VIII. INFORMATION CONCERNING ON-LINE SERVICES

The store provides the following services electronically to customers:

a) facilitating the on-line conclusion of sales contracts under this Regulation;

b) facilitating Opening of Clients' Accounts in the Store;

c) the forwarding of commodity information ordered, relating to merchandise.

The customer has the right to withdraw from the contract for the sale of the goods according to the applicable legal norms and based on the principles established by the present Regulation. In addition, the Customer may, at any time, request the Termination by the Shop of the provision of the services mentioned above.

The technical conditions for the electronic delivery of services by the Shop are the following:

a) internet access;

b) using an updated browser;

c) holding a electronic mail account.

Complaints regarding the services provided by the Shop via e-mail can be sent to e-mail office@e-caldura.ro or by phone at +40 244 553 377. Customer's complaint must contain the name of the beneficiary and a brief description of the claimed claim. The store will endeavor to have your complaints reviewed as soon as possible, but no later than 14 days after the receipt of the complaint by the Store. About how the complaint was resolved, the Customer will be notified by the Client, by telephone, or by e-mail sent to the address indicated by Customer.

Zinvas informs that, depending on the settings of the Client's browser, it may enter into the client's teleinformatic system cookies, which are not a component of the content of the services provided by the Store but which could allow subsequent identification of the Client entering the Store's web page and are used by the Store to make it easier for the Customer to use the Store, as well as to monitor the Customer's browser navigation on the Web site. The Customer may at any time waive the possibility that the Store may use cookies through certain browser settings or by leaving the Store.

For orders with card payment, the ammount will be returned on the same bank card you used for transaction, in maximum 30 days after we accept the return back.

IX. INTELLECTUAL PROPERTY AND MAJOR STRENGTH RIGHTS

1. The content and design of e-caldura.ro and the databases accessible through it are the property of Zinvas Style SRL and are protected by the current legislation on copyright and related rights. In the case of information and content posted by third parties on the e-caldura.ro website, the copyright and the responsibility on them belong entirely to those who have published that information.

You may copy and print the content of e-caldura.ro only for your personal use, for non-commercial purposes.

It is forbidden any use of e-caldura.ro content for purposes other than those expressly permitted by this document or by law. Requests for the use of the content for purposes other than those expressly permitted by this document may be sent to the office@e-caldura.ro.

If you believe that some content on the e-caldura.ro website violates your intellectual property rights, the right to privacy, advertising or other personal rights, you are kindly requested to send an email to office@e-caldura.ro with violated rights to allow administrators of e-caldura.ro to act in accordance with the legal provisions.

e-caldura.ro, its partners or users can not be held responsible for any delay or error in the performance of the contractual obligations or in the content provided on our site, resulting directly or indirectly from causes that do not depend on the will of the Shop. This exemption includes, but is not limited to, the operating errors of technical equipment at e-caldura.ro, the lack of Internet connection, the lack of telephone connections, computer viruses, unauthorized access to e-caldura.ro systems, operating errors, strike, etc...

X. FINAL STIPULATIONS

Customers' personal data provided during the registration in the Store are processed by e-caldura.ro, exclusively for the purpose of making the orders. The Customer has the right to complete, update, correct personal data, permanently withdraw or only for a certain period of time permission to process or request their removal if they are incomplete, inaccurate, untrue or have been collected by breaking the law or not are strictly necessary to achieve the purpose for which they were collected, as well as the right to resist the processing of personal data for marketing purposes. This information is detailed in the Privacy Policy which is a supplement to this Regulation.