I. PRODUCT RETURN
Under the current law, you always have the right to return your order within 14 days without invoking any reason. The return term runs from the date of delivery of the last item in your order. To return an order, you need to contact us.
The product must be returned with all the documents with which it was delivered. If the product whose return is desired has been accompanied by any gifts, and these must be returned. If the product is not returned in the state in which it was shipped, the return will not be accepted.
e-caldura.ro will send the courier to pick up the parcel whose return is requested at the agreed date, and the costs for round trip, return and bank charges will be fully borne by the guilty party (eg if a shipment has been delivered to you defective product, e-caldura.ro will bear these costs, if you do not like a particular aspect of the product, you will bear the costs).
Refunds will be made as soon as possible but not later than 14 calendar days by bank transfer to the specified account.
For orders paid with the card, the amount will be returned to the same card used for trading, within 14 days of accepting the return.
e-caldura.ro is not responsible for erroneous or incomplete completion of the return form data.
II. PRODUCT CHANGE
If you want another product in return for the original order, please contact us. First, we will send a courier to pick up the delivered product. Once the product originally shipped has been verified and determined to meet the required return conditions, we will ship the product you have chosen to exchange. In this case, the tour, return, tour costs will be borne by the customer.
If there is a difference between the initial costs and the secondary costs incurred by the exchange, the difference will be reimbursed to the bank account mentioned. If the product you choose to exchange is more expensive than the original one, the difference will be paid at the time of delivery of the new order.
Complete the return form, making sure the product complies with the above return conditions.
In the form, choose one of the Return Reasons
Once the application has been approved, the courier will be sent to pick up the product you want to return.
If you believe that the products you have bought are inconsistent or do not meet your expectations, please fill out the form here.